Updated COVID-19 Operating Procedures – March 26th, 2020

Dear Clients,

We are offering our clients the option of having their food and medication delivered to their homes. We would like to offer this option to maximise the ability to social distance and eliminate contact where possible.

This is a free service to our clients in this current climate. If overwhelmed by demand we will prioritise those who need the service the most. We aim to provide this service two days per week. Please phone us at 604 221 7771 if you would like to order food or medication or if you have any questions.

The Amherst Management Team

Updated COVID-19 Operating Procedures – March 24th, 2020

Dear Clients,

We are open.

Please be aware of our new policies when you arrive for your appointment

•  Notify the reception when you are at the parking lot for your appointment. THE FRONT DOORS ARE LOCKED TO LIMIT THE NUMBER OF PEOPLE INSIDE. CALL US OR WAVE AT US AT THE FRONT DOOR.

•  Please remove pet’s accessories before your appointment

•  Ensure your carrier has been cleaned and that there is no bedding inside

•  A team member will meet you at the front door to switch leashes with you. To follow social distancing, we are taking payment information over the phone. We are not accepting cash payments

•  Please maintain social distancing if you are waiting at the front door

•  Our phone lines are extremely busy right now. Please be patient as we are dealing with this exceptional call volume as best as we can. Please phone once and wait for your return phone call from a member of our staff. We will phone you when food and medication is ready, there is no need to phone us to inquire if it has arrived.

•  Food and medication purchased between March 15th 2020 to April 7th 2020 can not be returned and is final sale for hygiene purchases

Thank you for your understanding,

The Amherst Management Team

Update COVID-19 Operating Procedures – March 20th, 2020

We want to assure you that we continue to make every effort to minimize risks to our staff and clients by social distancing as much as we can.

We also continue to monitor that we remain fully capable of providing care to the best of our ability and to our usual standards. If public health officials deem that a lock down is necessary, we may need to shift to tele-medicine (phone consults) and dispensing only. We are preparing in case it comes to that.

Right now (March 20, 2020) we are open, but we are limiting in-clinic services to urgent cases only.

Our staff care about your animals and they are doing their best to protect themselves while providing the best care that they can for your pet. We cannot commend our staff enough for voluntarily putting themselves on the front line inspite of the risks.

We appreciate our clients and their patience and understanding at this difficult time.

For those clients who have been waiting, our food order has now arrived.

Thank you,

The Amherst Management Team

COVID-19 Operating Procedures – March 17, 2020

The health and safety of our staff and clients is our highest priority at Amherst Veterinary Hospital. It is always at the forefront of our business and is at the core of our industry. We are closely monitoring the developing situation with the spread of COVID-19 throughout the Lower Mainland and following the government guidelines.

We would ask that if any of the following apply to you please phone us at 604 221 7771 to discuss scheduling and alternative options. Please do not come into the clinic if you have:

  • Traveled outside of Canada in the last 14 days
  • Tested positive for COVID-19
  • Been in contact with someone that may have been exposed to COVID-19
  • Have cold or flu like symptoms

We are committed to ensuring a safe, clean and properly sanitized environment for our clients and staff using medical grade cleaners and sanitation products to ensure the highest standards are maintained. In addition, we new protocols:

NEW PROTOCOLS – EFFECTIVE MARCH 17, 2020

Upon arrival at Amherst, please practice the following guidelines to help us slow the spread of COVID-19

The front door at Amherst will be locked. Please read the following guidelines carefully;

  • Please WAIT IN YOUR CAR or OUTSIDE when appropriate and CALL RECEPTION to inform us that you have arrived for your appointment. We will inform you when to come in to limit the number of people in the waiting area.
  • We request that only ONE PERSON brings in your pet for the appointment. ONE COMMUNICATOR PER FAMILY.
  • Please USE HAND SANITIZERS provided when you walk in and BEFORE touching any products.
  • We might advise you to go for a walk or return to your car while waiting for prescriptions or to be billed out after your appointment.
  • If you do have to cough or sneeze, use a tissue or cough/sneeze into your arm. Dispose of the tissue immediately in a closed container.
  • Wash your hands (with soap and for at least 20 seconds) after coughing and sneezing.
  • Avoid touching your eyes, nose or mouth.

These are challenging times and we appreciate your cooperation. We will do our utmost to service your needs during this time and will make decisions based on the ever changing climate and what is best for your pet.

Thank you,

The Amherst Management Team

Do NOT follow this link or you will be banned from the site!

Pin It on Pinterest

Share This
Your browser is out-of-date!

Update your browser to view this website correctly.Update my browser now

×